Returns & Cancellations

Container condition, availability, delivery arrangements and any special-order work are confirmed in the written quote or sales agreement. Contact DCS promptly if an order needs to change.

Before payment or approval

Unsaved carts and unapproved quotes can be changed or cleared. A quote does not reserve inventory unless the written document says otherwise.

After approval or payment

Cancellation eligibility depends on whether a unit has been reserved, sourced, modified, loaded or dispatched. Any applicable supplier, processing, transport, labour or restocking costs will be explained before a cancellation is completed.

Custom and special-order items

Modified containers, custom fabrication, sourced units and special-order parts may be non-returnable once work or supplier commitments begin. The written quote or sales agreement will identify the terms that apply.

Inspecting your order

Review the unit description, representative-versus-current photos, condition notes and delivery details before approval. Report a material concern as soon as possible and provide photos so our sales team can review it.

Delivery charges

Completed delivery, attempted delivery, waiting, return-to-base, recovery and third-party service charges are not product returns. See the Shipping & Delivery Policy for site-access responsibilities.

Request assistance

Email dcs@derkson.ca or call 306-201-6471 with the quote or invoice number. The signed quote, sales order or invoice governs if its terms differ from this general information.